![aha moment onboarding aha moment onboarding](https://assets.website-files.com/5c7fdbdd4e3feeee8dd96dd2/5fceb8be0de175d8750577af_sprout-social-user-onboarding-aha-moment-1.jpg)
This helps you define the purpose, and pick the right way to deliver the message. When writing your purpose, specify the phase, such as onboarding, feature adoption, troubleshooting, or deeper learning. What will your guidance achieve? Although you may have a shared purpose with your audience, you may not state the purpose in your message. The purpose is your reasoning for taking the time to create content. Inactive users need flows that refamiliarize them with the product. Is your target audience beginners, advanced users, or somewhere in between? Existing users need flows for new features. When you’re defining your audience, you may want to see if you can get even more specific than a person’s role at the company. Keep deals moving forward with Path and Kanban.īookmark your most-used records with Favorites.
#AHA MOMENT ONBOARDING HOW TO#
Learn how to pin, switch, and customize list views with just a few clicks. Now that you know what you want to cover, you create the individual elements.
#AHA MOMENT ONBOARDING SERIES#
Instead of thinking of a timeline, consider each phase a series of events that a user encounters again and again as they go along in their work. Because Salesforce and your company are constantly innovating, the phases aren’t linear.
![aha moment onboarding aha moment onboarding](https://cdn-images-1.medium.com/max/573/1*rIRw7dtJ-aEsmQa4YR96CA.png)
Hmmm, those look familiar, right? They’re the user engagement scenarios, described as phases in the user engagement journey.
![aha moment onboarding aha moment onboarding](https://blog-static.userpilot.com/blog/wp-content/uploads/2021/06/aha-moment-1-scaled-1.jpg)